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How Long Does Shipping take?
Are shipments insured?
Do you ship internationally?
How do I get a tracking number for my order?
What is account credit?
What if my item is defective?
How Do I return an item?
Is there a Product Guarantee?
What are the products made of?
What are the tunes for the musical items?
What is your Privacy Policy?
What shipping services do you use?
How quickly do you respond to emails?
How can I pay for my order?


How Long Does Shipping take?
UPS ground please allow 7-10 business days USPS please allow 7-10 business days Orders are usually shipped from our place within 2 business days. The above times are estimates from the day you place your order.

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Are shipments insured?
Yes, insurance is included in the cost of our shipping rates.

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Do you ship internationally?
No, we only ship within the United States

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How do I get a tracking number for my order?
Your tracking number will be automatically emailed to you once your order has shipped

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What is account credit?
Account credit is issued when an order is returned to us, you cancel your order before it is processed, etc. If you want your account credit returned to your original form of payment (credit card or PayPal account) just let us know.

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What if my item is defective?
If you receive a broken or defective item, please contact us immediately. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 10 days of receipt of merchandise. Do not return merchandise without contacting us first. If the broken or defective item is over $25.00 your cost, please email us a picture of the damage and we may be able to ship a replacement without requiring a return. Otherwise, we will have to mail pre-paid return shipping labels and wait for the item to be returned to us before we can issue a refund or exchange.

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How Do I return an item?
Return Policy for non-defective, non-broken items Returns for non-defective, non-broken items must be made within 10 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns. Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements. Please contact Customer Service for return authorization before returning merchandise. If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded For damaged items please contact us first so we may guide you through the return system

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Is there a Product Guarantee?
Yes. We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you receive a product that does not meet our guarantee please let us know.

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What are the products made of?
Alabastrite Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints. Items made from alabastrite which are specifically for outdoor use (such as fountains, etc) have a water resistant finish. Bone China White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain. Capiz Shell Capiz is a large, thin traslucent shell found in Philippine coastal waters. Cubic Zircon The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Example: 27432. Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference. Diamond Extremely hard, highly refractive colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity). Dolomite A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color. Frosted Acrylic Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: 27205. The drama of frosted glass without the weight. Gemstones Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. (Birthstones are listed in the back of your WOP catalog.) Gemstones are priced and graded by Carat weight. Gold The ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece. Gypsum Gypsum is a white mineral which is usually used to make Plaster of Paris. Hong Tze To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color. Jade Porcelain Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: 27112. Jade Porcelain is used for night lights because of its high degree of translucency when lit. Patchwork Items Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer. Pearl A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or "cultured" through an artificial implanting process. Porcelain Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees. Sterling Silver To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver. Stoneware White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.

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What are the tunes for the musical items?
22534 MUSICAL RED ROSE - FUR ELISE 22770 MUSICAL GLASS CIRCUS - BRAHMS LULLABY 27029 MUSICAL ANGEL - ANGELS WE HAVE HEARD ON HIGH 27266 MUSICAL JEWELRY BOX - BRAHMS LULLABY 28126 MUSICAL ANGEL - ANGELS WE HAVE HEARD ON HIGH 30270 MUSICAL MOTHER BOOK - AVE MARIA 30271 MUSICAL LOVE BOOK - AMAZING GRACE 31539 MUSICAL CAPE HATTERAS - BRAHMS LULLABY 32183 MUSICAL PORC. ANGEL - AMAZING GRACE 37234 SNOW BUDDIES MUSICAL SNOWGLOBE - LOVE IS HERE TO STAY and YOUR LOVE COMFORTS ME

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What is your Privacy Policy?
We do not share, give, rent or sell your personal information to any third parties for purposes of commercial solicitation. The only time we share your information with other companies is for the purpose of filling your orders, processing payments, etc. For example, we share your shipping address with UPS so that your order can be shipped to you.

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What shipping services do you use?
All of our items ship UPS Ground Service only If you have a PO Box please be aware that we will be shipping your item by USPS

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How quickly do you respond to emails?
We generally respond to emails the same day if they are sent during business hours 9:00 am - 5:00 pm Eastern Time

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How can I pay for my order?
We currently accept PAYPAL. We also will accept moneyorders if you notify us ahead of time. Remember with paypal you are protected. We only see your shipping address!

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Last Updated: 10 Nov 2009 21:50:08 PST home  |  about  |  terms  |  contact
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